Job Overview
Our client is a world leader in technology providing a broad range of award-winning consumer products. An opportunity for Credit Return Officer has become available to join their team in the Service Centre at the Olympic Park.
Position Overview
The primary role of the Credit Return Officer is to provide support in the returning of spare parts that are not used by the Authorised Service Centre (ASC) due to various defined reasons.
This may include but is not limited to receiving inbound calls from ASC, outbound calls for the purpose of training and return enquiries, manage service centre problems related to parts returns. Processing claims using SEAU internal systems and generating relevant reporting.
The role includes maintaining; completing and ensuring relevant documents are accurate and kept up to date in addition to supporting the ASC when required in relation to being trained for specific activities
Job Specification
- Monitoring of return requests from submission until the part is received, processed and back in the right location and credited to the ASC
- Booking return transport from ASC to receiving warehouse
- Investigating and responding to escalated enquiries from ASC, SVC SCM team, warehouse operations, etc
- Email correspondences
- Inbound calls
- Investigation of network issues, management of Lost in Transit parts and associated claims.
- Tracking the weekly progress of return consignments
- Liaise with Management and forecasting planners and management to facilitate approval processes.
- Preparation and follow up to conclusion of all ASC & 3PL claims
- DHL Invoice payments processing, verification, reconciliation and approvals process
- Returned Parts scrapping processing, compliance and approvals
- Complete relevant documentation as required.
- Maintaining accurate record keeping system (manually and electronically),
- prepare data, reports and documents,
- Analyse operational performance and information as required
- Meeting deadlines and KPIs
- Any other duties and special projects as directed by management in keeping with the employee’s skills and experience
- The role may include to visit ASC’s premises in NSW or travel Domestically
- Attend the training sessions provided by SEAU
- Ensuring compliance to all relevant SEAU GPPM policies and procedures relating to service spare parts.
Qualifications & Experience
- Administrative experience is essential
- Degree qualified (preferred)
- Document management and control
- Understanding of outbound and reverse logistics
Specialised Knowledge & Skills
- Strong customer service skills
- Excellent communication and telephone manner
- Multi-tasker
- High level of interpersonal relationship skills
- Intermediate level of computer literacy- MS Office- Word, Excel, & Outlook
- SAP operational experience
Personal Attributes
- Customer focused
- Highly motivated with the ability to work without direct supervision
- High attention to detail and accuracy
- Accountability for your own performance and sets a good example for other team members
- Adaptable personality
To apply, please submit your cover letter and resume to info@dhaa-link.com