DH & Associates
Job Overview
OVERALL SCOPE OF THE ORGANISATION
Our client is incorporated to meet the growing demand in the market for efficient Supply Chain Management (SCM) and logistics systems. They provide personalized SCM/Logistics solutions aligned with the varying needs of companies based on its own integrated Supply Chain & Logistics solution. Depending on the customers’ needs, various solution combinations are offered which ensures a steady information exchange among the solutions and connections within the systems.
RESPONSIBILITIES:
- Answering and attending to inbound calls from customers in response to delivery queries such as order status and ETA’s.
- Responding to internal and external customer queries in a professional and timely manner
- Following up and tracking customer orders accurately within the set KPIs and guidelines
- Liaise with logistics team and LSPs to follow up customer deliveries where necessary
- Building relationships with external customers to improve delivery process and turnaround time
- Troubleshooting and escalating delivery issues with relevant parties within the business and ensure that they are followed up in a timely manner
- Perform additional tasks as and when requested or required by the Company and/or as instructed by your Manager/delegate.
- Adherence at all times to Company Policies and Procedures
- Ad hoc tasks as required
REQUIREMENTS:
- Similar Experience
- Intermediate understanding of Excel
- Strong attention to detail and accuracy
- Excellent written and verbal communication skills; ability to communicate effectively
- Excellent customer service skills and interpersonal skills
To apply, please submit your cover letter and resume to info@dhrs.com.au